Privacy Policy
1. Personal Data We Collect
The information we collect depends on how you interact with our website.
2.Information You Provide to Us
We may collect information you provide when you:
Create or manage a customer account;
Place an order;
Add products to your cart or wishlist;
Contact us for customer service;
Request a return, refund, or exchange;
Subscribe to our newsletter or promotional communications;
Submit information through forms on our website.
This information may include:
First and last name;
Email address;
Telephone number;
Billing address;
Shipping or delivery address;
Account username and password;
Products ordered or saved;
Order and transaction history;
Delivery information;
Communications you send to us;
Marketing preferences; and
Other information you voluntarily provide.
Payment Information
When you make a purchase, payment information may be processed by banks, payment gateways, or other third-party payment service providers.
Depending on the payment method used, these providers may collect information such as your card details, mobile-wallet information, bank information, or other payment credentials.
We generally receive information necessary to confirm or manage your transaction, such as payment status, transaction reference information, and the amount paid. Where a third-party payment provider processes your payment directly, its handling of your payment information is governed by its own privacy and security practices.
3. Information Collected Automatically
When you access our website, certain technical information may be collected automatically by our website, hosting infrastructure, security tools, cookies, or similar technologies.
This information may include:
IP address;
Browser type and version;
Device type;
Operating system;
Website pages viewed;
Date and time of visits;
Referring website or source;
Shopping-cart and session information;
Login and authentication information;
Cookie identifiers; and
Website performance and security information.
We may use this information to operate the website, maintain security, troubleshoot problems, understand how the website is used, and improve our services.
4. How We Use Your Personal Data
We may use personal data for purposes including:
Processing and fulfilling orders;
Arranging shipping and delivery;
Processing payments and refunds;
Creating and maintaining customer accounts;
Managing shopping carts and wishlists;
Providing customer support;
Responding to questions, requests, complaints, and returns;
Sending transactional communications about your order or account;
Sending newsletters, offers, and promotional communications where permitted;
Personalizing your website experience;
Improving our products, website, and customer experience;
Detecting and preventing fraud, abuse, unauthorized access, and security incidents;
Maintaining business, accounting, and transaction records;
Complying with applicable legal and regulatory requirements;
Establishing, exercising, or defending legal claims; and
Protecting our business, customers, employees, and third parties.
We will only process personal data where we have an appropriate legal basis under applicable law, such as your consent, performing a contract with you, complying with legal requirements, or pursuing a legitimate business interest where permitted.
5. Orders and Customer Accounts
When you place an order, we use the information you provide to process the transaction, arrange delivery, communicate with you about the purchase, manage returns or refunds, and maintain legally required transaction records.
If you create an account, we may retain information associated with the account so that you can manage your details, order history, saved items, and other account features.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate and improve the website.
These technologies may include:
Essential cookies. These are used for functions such as maintaining your shopping cart, remembering your login session, providing website security, and enabling checkout.
Preference cookies. These may remember selections or settings you make while using the website.
Analytics cookies. If analytics services are enabled, these cookies may help us understand how visitors interact with the website and improve its performance.
Advertising or marketing cookies. If advertising or marketing technologies are enabled, these cookies may be used to measure marketing campaigns or provide more relevant advertising.
Where required by applicable law, non-essential cookies will be used only after obtaining the appropriate consent.
You can also control cookies through your browser settings. Disabling certain cookies may prevent some website features from working correctly.
7. Newsletter and Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may use your contact information to send you information about products, promotions, discounts, offers, and news from Hara or Dahab Health Care.
You may withdraw your consent or unsubscribe from marketing communications at any time by:
Using the unsubscribe option included in an electronic marketing message; or
Contacting us at [INSERT EMAIL ADDRESS].
Unsubscribing from promotional messages will not prevent us from sending necessary service communications, such as order confirmations, delivery updates, password-reset messages, or information concerning your customer account.
8. How We Share Personal Data
We do not sell your personal data.
We may disclose personal data to third parties where reasonably necessary to operate our business, provide our services, or comply with legal requirements.
These parties may include:
Website hosting and infrastructure providers;
E-commerce platform and website technology providers;
Payment processors, banks, and payment gateways;
Shipping, courier, and delivery companies;
Email and newsletter service providers;
IT, cybersecurity, and technical support providers;
Analytics or advertising providers where enabled and permitted;
Accountants, auditors, lawyers, and professional advisers;
Government bodies, courts, regulators, or law-enforcement authorities where legally required; and
Business partners or successors in connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business.
We expect service providers that process personal data on our behalf to use it only for authorized purposes and to apply appropriate safeguards.
9. International Data Transfers
Some service providers we use may store or process personal data outside Egypt.
Where personal data is transferred internationally, we will take steps required by applicable data-protection law to ensure that the information receives an appropriate level of protection and that applicable requirements concerning cross-border transfers are followed.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:
Complete and document transactions;
Provide customer service;
Maintain customer accounts;
Fulfil legal, tax, accounting, and regulatory obligations;
Resolve disputes;
Prevent fraud and abuse; and
Establish or defend legal claims.
Retention periods may vary depending on the type of information and the reason it is processed.
When personal data is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable requirements.
11. How We Protect Your Information
We use reasonable administrative, organizational, and technical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, destruction, misuse, or loss.
These measures may include access controls, secure hosting practices, authentication measures, security monitoring, backups, and other appropriate protections.
However, no website, database, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should therefore use reasonable precautions when sharing information online and protect your passwords and account credentials.
12. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have rights concerning your personal data, including the right to:
Be informed about the collection and use of your personal data;
Request access to personal data we hold about you;
Request correction or updating of inaccurate or incomplete information;
Request deletion of personal data where applicable;
Withdraw consent where processing is based on consent;
Object to certain processing;
Request restriction of certain processing;
Be informed of qualifying personal-data breaches as required by law; and
Submit a complaint to the competent data-protection authority.
To exercise a privacy right, contact us at:
[INSERT PRIVACY EMAIL ADDRESS]
We may need to verify your identity before processing a request.
We will respond to valid requests in accordance with the procedures and time periods required under applicable data-protection law.
13. Egyptian Data Protection Law
Where applicable, we process personal data in accordance with Egypt’s Personal Data Protection Law No. 151 of 2020, its Executive Regulations issued under Ministerial Decree No. 816 of 2025, and other applicable Egyptian laws and regulatory requirements.
Individuals may also have the right to submit complaints relating to the processing of personal data to Egypt’s Personal Data Protection Center or another competent authority, subject to the applicable procedures.
14. Children’s Privacy
Our online store is intended for customers who are legally able to purchase products or who use the website with appropriate parental or guardian involvement.
We do not knowingly seek to collect children’s personal data in circumstances where parental or guardian consent or another authorization is required by law.
If you believe that a child has provided personal data to us improperly, please contact us so that we can take appropriate action.
15. Third-Party Websites and Services
Our website may contain links to websites, social-media platforms, payment providers, or services operated by third parties.
We do not control the privacy practices of independent third parties. When you leave our website or interact directly with another provider, its privacy policy and terms may apply.
We encourage you to review the privacy information provided by those third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page.
Where required by law, we may provide additional notice or obtain consent before material changes take effect.
